Improving the Waiting Room Experience
Stakeholders: Patients, doctors, nurses, medical assistants, and family members of all of the above
This project is currently in progress as part of a course called Design Thinking for Healthcare. Throughout this course, students learn about design thinking principles and apply them to improving the patient's experience in a waiting room.
- Observe and interview stakeholders in waiting rooms in the UI Health System. (Completed.)
- Use design thinking frameworks to identity sticking points and relationships between processes and stakeholders. (Completed.)
- Develop ideas for interventions to address issues in the waiting room. (In progress.)
- Refine ideas further.
Deliverable: An idea or system of ideas for potential integration in the UI Health System.